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Frequently Asked Questions

Who & What is Loot Scoop?

Hi! I'm Emmie : )

Loot Scoop is a small mystery scoop business based in Australia.​

I exclusively stock stationery items for all you crafty and journaling enthusiasts.

Mystery scoops are just lucky dips for adults.​​​

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Products​​

Mystery Scoops

Mystery scoops contain an average of 7-10 small stationery items per scoop.​

Examples of items you would find in a mystery scoop: bookmarks, correction tape, gel pens, highlighters, stickers, glasses chains, journal clips, scrapbooking paper, sticker organisers, notebooks, tape pens, washi tape, sticky notes, staplers, scissors, paperclips...

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Premium Picks

Premium picks are 1 premium stationery item. ​

Examples of items you would find in a premium pick: book/device sleeves, colouring in sets, drink bottles, stamping sets, mugs, journals, pen holders, wax sealing sets...

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Mystery Scoops & Premium Picks

If your order contains a mixture of both, please note only one theme can be picked for both.

If multiple themes have been selected, I will randomly select one. 

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Picking Video

I charge for picking videos due to the time it takes to edit.​

Only one picking video available per order.

Picking videos are only posted to Loot Scoop's socials with your handles, ensure you follow

Loot Scoop so as to not miss them!

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Shipping​

Shipping is free for orders over $100.

Flat rate shipping is $15 for all other orders.

Shipping only available within Australia.​

Orders made by Friday will be sent out on Monday.

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Damaged Items​

Oh no, this genuinely sucks! All efforts are made to pack your treasures securely.

Please email the following to orders@lootscoop.com.au for review and next steps:

-Order Number

-Your Name

-Email

-Address

-Photos of the damaged items

-Photos of the parcel

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T&C's​

I do not offer returns or exchanges.

Orders can be cancelled for a refund within 24 hours of your order. 

Please note however, if you selected a picking video and this portion of your order has been fulfilled,

I cannot provide a picking video refund/cancellation.

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Other​

Haven't covered your question? Simply get in touch using the contact form or via email: orders@lootscoop.com.au

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