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Frequently Asked Questions

Who & What is Loot Scoop?

Loot Scoop is a small mystery scoop business based in Australia.​

We exclusively stock stationery items for all you crafty and journaling girlies.

Mystery scoops are just lucky dips for adults.

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Products​​

Mystery Scoops

Mystery scoops contain 7-10 small stationery items per scoop.​

Examples of items you would find in a mystery scoop: bookmarks, correction tape, gel pens, highlighters, stickers, glasses chains, journal clips, scrapbooking paper, sticker organisers, tape pens, washi tape, sticky notes, staplers, scissors, paperclips...

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Premium Picks

Premium picks are 1 premium stationery item. â€‹

Examples of items you would find in a premium pick: book/device sleeves, colouring in sets, drink bottles, stamping sets, mugs, journals, paint sets, pen holders, wax sealing sets...

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Mystery Scoops & Premium Picks

If your order contains a mixture of both, please note only one theme can be picked for both. If multiple themes have been selected, we will randomly select one. 

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Picking Video

We charge for picking videos due to the time it takes to edit.​

Only one picking video available per order (for obvious reasons).​

Picking videos are only posted to our socials with your handles, ensure you follow us so as to not miss them!​​​​​

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Shipping​

Shipping is free for orders over $120.

Flat rate shipping is $20 for all other orders.

Shipping only available within Australia.

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Damaged Items​

Oh no, this genuinely sucks! All efforts are made to pack your treasures securely.

Please email the following to orders@lootscoop.com.au for review and next steps:

-Order Number

-Your Name

-Email

-Address

-Photos of the damaged items

-Photos of the parcel

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T&C's

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We do not offer returns or exchanges.

Orders can be cancelled for a refund within 24 hours of your order. Please note however, if you selected a picking video and this portion of your order has been fulfilled, we cannot provide a picking video refund.

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Other​

Haven't covered your question? Simply get in touch using our form or via email: orders@lootscoop.com.au

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