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Frequently Asked Questions

Who & What is Loot Scoop?

Hi! I'm Emmie : )

Loot Scoop is a small mystery scoop business based in Australia.

I exclusively stock stationery items for all you crafty and journaling enthusiasts.

Mystery scoops are just lucky dips for adults.​​​

Products

Mystery Scoops

Mystery scoops contain an average of 7-10 small stationery items per scoop.

Examples of items you would find in a mystery scoop: bookmarks, correction tape, gel pens, highlighters, stickers, glasses chains, journal clips, scrapbooking paper, sticker organisers, notebooks, tape pens, washi tape, sticky notes, staplers, scissors, paperclips...

Premium Picks

Premium picks are 1 premium stationery item. 

Examples of items you would find in a premium pick: book/device sleeves, colouring in sets, drink bottles, stamping sets, mugs, journals, pen holders, wax sealing sets...

Mystery Scoops & Premium Picks

If your order contains a mixture of both, please note only one theme can be picked for both.

If multiple themes have been selected, I will randomly select one. 

Picking Video

I charge for picking videos due to the time it takes to edit.

Only one picking video available per order.

Picking videos are only posted to Loot Scoop's socials with your handles, ensure you follow

Loot Scoop so as to not miss them!

Shipping

Shipping is free for orders over $100.

Flat rate shipping is $15 for all other orders.

Shipping only available within Australia.

Orders made by Friday will be sent out on Monday.

Damaged Items

Oh no, this genuinely sucks! All efforts are made to pack your treasures securely.

Please email the following to orders@lootscoop.com.au for review and next steps:

-Order Number

-Your Name

-Email

-Address

-Photos of the damaged items

-Photos of the parcel

T&C's

I do not offer returns or exchanges.

Orders can be cancelled for a refund within 24 hours of your order. 

Please note however, if you selected a picking video and this portion of your order has been fulfilled,

I cannot provide a picking video refund/cancellation.

Other

Haven't covered your question? Simply get in touch using the contact form or via email: orders@lootscoop.com.au

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